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    Delivery and Returns

    Goods which prove unsuitable may be returned for refund, credit, or exchange if they are returned to us within 14 days of receipt. Subject to the following conditions:


    • Items are returned carriage paid.
    • Items are received in a resalable condition.
    • Items should be returned unused in their original condition in order to secure a refund.
    • Items are returned complete with all packaging in good condition. (We reserve the right to levy a charge to replace product packaging which is damaged or defaced).
    • We cannot accept any items which have been specially ordered for you or manufactured to your specification for return.
    • All returns are to be accompanied by the senders name and address, account number, invoice number, and reason for return. 
    • We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc., you may require it on the event of a claim with your carrier.

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    DOWNLOAD TB001 - System Care, Maintenance and Servicing Technical Bulletin